Due to the ongoing situation with Covid-19, we are offering 3 months free on the agent monthly membership with coupon code: COVID-19A
With an RE Technology membership you'll be able to view as many articles as you like, from any device that has a valid web browser.
Purchase AccountRE Technology lets you freely read 5 pieces of content a Month. If you don't want to purchase an account then you'll be able to read new content again once next month rolls around. In the meantime feel free to continue looking around at what type of content we do publish, you'll be able sign up at any time if you later decide you want to be a member.
Browse the siteJanuary 30 2014
Guest contributor Denessa Munsterman of PCMS Consulting says:
Earlier this month we talked about the importance of exceptional customer service for real estate consumers. Now let's talk about you.
I think we're all familiar with bad customer service as everyday consumers. We've all experienced long wait times, apathetic sales associates, poor service, and/or products that fall apart as soon as you open the box.
In our personal lives, we react just like everyone else and tell the world through our social networks, vent to our family and friends, or quickly shoot off an email.
The field changes when we shift perspective from B2C to B2B.
What do you do when you've sunk a substantial chunk of your budget into a product or service — and it doesn't deliver because of bad customer service and non-existent follow up?